At Trotto.ca, we do our best to offer you fast and reliable delivery throughout Canada and the United States.

  1. Areas Served

Canada: Delivery to all provinces and territories.

United States: Delivery to all continental states (excluding Alaska, Hawaii, and overseas territories).

  1. Processing Times

Orders are processed within 1 to 3 business days after payment confirmation.

Once shipped, you will receive an email with a tracking number.

  1. Estimated Delivery Times

As our products ship directly from our manufacturing partners and international warehouses, average delivery times are:

Canada: 7 to 15 business days

United States: 7 to 20 business days

⚠️ During periods of high demand (sales, holidays, promotions), delivery times may be slightly longer.

  1. Shipping Fees

Free shipping on all orders over CAD 50 / USD 40.

A flat rate of CAD 6.90 / USD 5 for orders under this amount.

  1. Order Tracking

A tracking link will be emailed to you upon shipment.

The status may take 48 to 72 hours to update.

  1. Customs and Taxes

For deliveries to Canada: sales tax is calculated at checkout.

For deliveries to the United States: customs fees or import taxes may apply depending on local regulations.
These fees are the customer’s responsibility.

  1. Delays and Losses

In case of unusual delays, contact our customer service: support@trotto.ca.

If your package is declared lost by the carrier, we will offer a free reshipment or a full refund.